AVAYA • NORTEL • ALLWORX • AUTHORIZED BUSINESS PARTNER
Creative-13 is an Authorized Service Partner for Avaya, Nortel, & Allworx.
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It takes a dedicated team of professionals to set up, configure and implement your new phone system. Creative-13 can help minimize your post-installation problems with our complete in-house maintenance, support, and IT solutions.
Here's How Creative-13 Works
FIRST
Our certified project manager will help you identify and map out your expectations. They are responsible for leading a team of qualified technicians, as well as helping you manage your Avaya installation and training timeline.
THEN
Our technical team stages your communication solution at our HQ. We perform all setup, configuration, and testing before installation at your place of business. Preparation is the key to a smooth installation and lower post-install maintenance issues.
FINALLY
Our field techs review your site details and work with the project manager to discuss ways to minimize downtime during cutover. Our onsite and remote training staff works with you to help you understand how to use your new Avaya, Nortel, or Allworx solution. We've got you covered.
Looking for a contractor or technician to manage your Avaya, Nortel, or Allworx network?
Located in Arizona, our operations center provides remote engineering and field engineers access to meet your firm's SLA (Service Level Agreement). We provide statewide services and can work on your behalf or as an extension of your team.
Creative-13 provides all-encompassing support and technology solutions. Whether you are looking for project assistance or day-to-day maintenance or support, we can help. We provide comprehensive best in class services and are dedicated to your business's success.
We're Your I.T. Partner for Avaya, Allworx, and Nortel Communications
Remote Versus Onsite Expertise:
Creative-13 has a team of field techs to assist with physical work such as structured cabling, rack and stack, installation and implementation, maintenance, support, and other requests that require an onsite professional.
Standards and Practices:
Our number one goal is to decrease client frustration and provide best-in-class support. We do this by repeating success and minimizing technical support issues. Our in-house team of I.T. technicians allow for a quick turnaround during complex matters.
Workflow, Documentation, and Automation:
When your business experiences an issue, it could mean downtime for your employees. Our team works to cross-reference your history and resolve the problem quickly so that opening a support ticket is quick and painless.
Root Cause Analysis:
Our support network focuses on identifying the root cause of your support-related issue. These standards help us decrease maintenance events and client headaches.
Collaboration:
Our team of I.T. professionals are ready to assist you. Our engineers are certified in Avaya, Cisco, Nortel, Allworx, Microsoft - to name a few. This allows us to provide you with the best agnostic solution based on your business' needs. In addition, this will enable us to work with clients of all different environments and provide comprehensive support for service requests.
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