CONTACT CENTER AGENT TUTORIALS

The Creative-13 Smart Transfer Widget in the Agent Desktop allows agents to transfer customer calls to set queue destinations, surveys, or auto attendants. Visit Creative-13 for more information about our Business Contact Center. https://www.creative-13.com

This tutorial looks at the different options available to agents and supervisors within the Agent Console section. Visit Creative-13 for more information about our Business Contact Center. https://www.creative-13.com

In this video tutorial, we'll discuss the Contact Center agent widget which provides the agent with specific controls. Visit Creative-13 for more information about our Business Contact Center. https://www.creative-13.com

In this Contact Center Agent Tutorial, we'll discuss the minibar located on the top right side of the screen. Visit Creative-13 for more information about our Business Contact Center. https://www.creative-13.com

In this SMS Widget video tutorial, we'll discuss the SMS chat widget which enables agents to text customers.

The Web Chat Widget provides visitors on a website to chat directly with an agent. Visit Creative-13 for more information about our Business Contact Center. https://www.creative-13.com